Employee Impostors
- Always ask for an employee’s identification badge, which displays name, photograph, and Atmos Energy logo.
- If you suspect an impostor, call us to verify the employee’s identity and contact local authorities.
- Beware of impostors demanding payment at your door. Our employees will not collect payments in person.
Email Scams
- Beware of bogus emails requesting immediate payment of your bill. Atmos Energy will not demand payment by a prepaid debit card, gift card, cryptocurrency, or an unauthorized third-party payment or mobile application.
- Do not click on any links in the suspicious email as many contain viruses.
- Verify that your account number listed is correct.
Telephone Scams
- Telephone scams are also on the rise and could include:
- People posing as an utility employee and demanding immediate payment of a past due balance.
- Impostors calling customers and offering a discount on their Atmos Energy bill if it’s paid immediately over the phone.
- Atmos Energy will not demand payment by a prepaid debit card, gift card, cryptocurrency, or an unauthorized third-party payment or mobile application.
- If you ever have concerns about the legitimacy of a call, please hang up and call us at 888.286.6700 Monday – Friday, 7 a.m. to 6 p.m. (Central).
Website Scams
- Cybercriminals are using search engine optimization (SEO) techniques to place a fake Atmos Energy website into a browser’s top search results.
- Fake websites may also may also include a false customer service phone number and other false information.
- Verify that you are on Atmos Energy’s secure Account Center website and know your natural gas account number before entering any payment information.
John.Manganilla @atmosenergy.com | www.atmosenergy.com
