By Sulaiman “Sully” Khan, founder of Khanverse
If you’ve been curious about AI but haven’t quite found a use for it in your business, let’s start with something familiar.
Think about a customer question you’ve answered more times than you can count, or the meeting notes waiting for you to sort them out. These are good places to experiment. You know the work, so you’ll have a feel for what’s helpful and what needs fixing.
Pick whichever of these ideas feels most useful. Use an AI assistant approved for your business, and practice with sample details so private customer or staff information stays out of the exercise.
1. Get a little help with that customer reply
Sometimes you know exactly what you need to say, but getting the first few lines written takes longer than you’d like. AI can help you put a draft together.
Let’s use a fictional local contractor as an example. A homeowner has asked about an estimate. You could give the assistant this instruction:
Write a short, friendly reply to a homeowner asking about an estimate. We serve McKinney. Ask them to send a description of the work and a few photos. Don’t quote a price or promise an appointment. Keep it under 80 words.
A reply could be as simple as:
Thanks for reaching out! We do serve McKinney. Could you send a brief description of the work you have in mind and a few photos? We’ll review those and get back to you about next steps.
Give it a quick read and make it sound like you. Check the details, too. If the assistant has volunteered you for a free inspection or a same-day visit you never offered, take that out before sending.
2. Make sense of your meeting notes
After a busy meeting, it helps to see what everyone agreed to do in one place. Try this with a set of sample notes:
Read these meeting notes and list the agreed actions. For each action, include the person responsible and the deadline, but only if the notes state them. Put open questions in a separate list. Mark missing owners or dates as “not assigned.”
If you discussed taking new product photos but never chose a person or a date, those details should stay unassigned. You can work them out with your team.
Read the list alongside your notes before sharing it. A suggestion someone floated during the meeting shouldn’t turn into a job they’ve suddenly been assigned.
3. Give those repeat questions a home
Customers want to know where you work, how to book, and what happens next. A short FAQ can make those answers easier for your team to find and share.
Gather the business information you’re happy to share publicly, check that it’s current, and ask:
Use the business information below to draft answers to common customer questions. Keep each answer brief and use only the facts provided. If an answer is missing, list it under “Questions we still need to answer.” Don’t invent prices, policies, or availability.
Read the answers as if you’re a new customer. If anything feels confusing or doesn’t sound like something you’d say in person, give it an edit. Make sure the facts are right before anyone uses it.
Then save it somewhere your team can find it, with someone responsible for keeping it current.
It’s fine if your first attempt needs a little work. Tell the assistant what sounds off or what’s missing, then try again. When you get a draft you’re happy with, save the instructions so you have a starting point next time. Keep reviewing the results as you go.
If you’d like someone to walk through this with you and your team, that’s part of what I do at Khanverse. You can explore our AI training here. I’d be glad to help you find a useful place to start.
